Enhance Notification Experience
Role
Lead UX/UI Designer
Timeline
3 Months
Platform
Web App / B2B Dashboard
Methods
UX Research, Wireframing, Prototyping, User Testing
The Challenge
Users were overwhelmed by a chaotic notification system, leading to high error rates and an influx of support tickets. The goal was to streamline the notification center to surface actionable insights without distracting the user from their core workflow.
Final redesign of the notification drawer, prioritizing high-severity alerts at the top and allowing bulk-dismissal for minor updates.